Shipping policy

Shipping Policy

Shipping Destinations

Highwater Filters currently ships to addresses within the United States, including APO addresses. We do not currently ship to Canada or other international destinations.

Shipping Methods and Rates

Available shipping methods and rates are calculated during checkout based on your order and delivery address. Depending on the order and destination, available services may include USPS and UPS shipping options.

The shipping method selected at checkout determines the applicable shipping charge and estimated transit time.

Order Processing

Orders are processed and shipped on business days, Monday through Friday. Orders placed on weekends or holidays will be processed on the next applicable business day.

Once your order has shipped, tracking information will be provided when available.

Delivery Times

Delivery estimates provided during checkout are estimates and may vary depending on the shipping carrier, destination, weather, holidays, or other circumstances outside of Highwater Filters' control.

APO Addresses

We ship to APO addresses when supported by the applicable carrier and shipping service. Available shipping options may differ from those available for standard domestic addresses.

Damaged or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or there is another problem with your shipment, please contact us at customerservice@highwaterfilters.com.

Highwater Filters will work with you to resolve approved shipping-related issues. When an item is damaged during shipping or Highwater Filters is responsible for an order issue, we will cover the appropriate costs necessary to resolve the problem.

Returns

Returns are subject to our Return and Refund Policy. Please contact Highwater Filters before returning merchandise so we can provide the appropriate instructions.