Return and Refund Policy

We want you to be satisfied with your purchase from Highwater Filters. If you have a problem with an order or need to request a return, please contact us before sending any merchandise back so we can provide the appropriate return instructions.

90-Day Returns

Most unopened and unused items may be returned within 90 days of delivery. Returned products should be in their original condition and packaging unless the item is defective, damaged, or Highwater Filters has provided prior authorization for an exception.

Please contact us at customerservice@highwaterfilters.com before returning an item. Some product issues or warranty claims may be handled directly by the manufacturer, and we will help you determine the appropriate next step.

Return Shipping

For standard returns, customers are responsible for return shipping costs unless otherwise authorized by Highwater Filters.

If an item arrives damaged, is defective, or there is another approved issue with the order, Highwater Filters will cover applicable shipping costs to resolve the problem. Depending on the situation, we may provide a prepaid return shipping label, send a replacement or replacement part, or help coordinate service or replacement through the manufacturer.

Highwater Filters may provide a prepaid return label in other circumstances at our discretion.

Refunds

Refunds are issued after the returned merchandise has been received by Highwater Filters. Refunds will be made to the original payment method, where applicable.

Original shipping charges are generally non-refundable unless Highwater Filters authorizes the refund due to a defect, shipping damage, order issue, or other approved circumstance.

Damaged or Defective Items

If your order arrives damaged or you believe an item is defective, please contact us before returning it. Highwater Filters will work with you to resolve the issue and will cover approved shipping costs when the problem is due to shipping damage, a product defect, or another issue for which Highwater Filters accepts responsibility.

In some cases, defective-product claims may be handled directly by the manufacturer. We are happy to help facilitate that process.

Exchanges

Unused items in their original packaging may be eligible for exchange. Any difference in product price may be charged or credited as appropriate. Please contact us before returning an item for exchange.

Restocking Fees

Highwater Filters does not charge restocking fees.

How to Request a Return

Before shipping a return, email customerservice@highwaterfilters.com.

Please include your order information and the reason for your return. We will provide return instructions and let you know whether your item should be returned to Highwater Filters or handled through the manufacturer.

When instructed to return an item directly to Highwater Filters, returns may be sent to:

Highwater Filters
325 S. Alder St.
Colville, WA 99114