Highwater Filters - FAQs

We ship fast. Most days, if you order by 4:00pm pacific time (Noon on Saturdays), we’ll ship it the same day. You will get an email with tracking # when your order is ready to ship.

We guarantee satisfaction. Please contact us before returning merchandise and we will work with you. Most times defective merchandise should be returned to the manufacturer. We can facilitate to make the experience as painless as possible. If you ordered the wrong item, you can return unused merchandise in original packaging for an exchange or refund. Sorry, we cannot refund shipping charges, or pay for return shipping, unless item is defective.

The majority of the products we sell are made in the USA. We are big supporters of American manufacturing and American workers. We also carry products made in Europe (Katadyn and Magefesa) and South Korea (Lifestraw). We are always looking for quality US made products. Let us know if you have any suggestions!

We have been in business serving thousands of satisfied customers since 2010.

We are located in Northeast Washington State.