Highwater Filters - FAQs

We ship fast. If you order before 4pm PST, we will try to get your order shipped the same day. We often upgrade to Priority Mail (except for heavy packages) so most orders will be delivered within 3 business days.
We accept VISA, MasterCard, AMEX and Discover cards as well as PayPal. We use secure processing so your purchase is protected.
The majority of the products we sell are made in the USA. This is intentional as we are big supporters of American manufacturing and American workers. We do have some imported items such as Katadyn portable water filters (Made in Switzerland) and our Vortex modified stainless steel pressure cookers (Made in Spain), but we are committed to selling a majority of USA made products.
Our focus is on non-electric water treatment for ease of use, portability and consideration for our planet.
We guarantee satisfaction. We will exchange or refund your purchase if you are unhappy with your order. Please contact us with your concerns before returning merchandise and we will work with you. Most times defective merchandise should be returned to the manufacturer. We can assist you to make the experience as painless as possible. If you ordered the wrong item, you can return unused merchandise (in original packaging) for a refund. Sorry, we cannot refund shipping charges unless item is defective.
We strive to be the most competitive water filter reseller in America. Our business is operated from home to keep our overhead low and we take advantage of every discount available from our manufacturers so we can pass on the savings to our customers.